Refund Policy for ExSign for Microsoft 365

General Policy

All purchases and subscriptions for ExSign for Microsoft 365 are final. If your subscription is cancelled by either you or us, no refunds or credits will be issued for any unused subscription period, except as expressly stated below. This is because we incur service and infrastructure costs upon activation of your subscription.

Exceptions

Refunds will only be considered in the following limited circumstances:

• Cancellation for Breach: If you cancel your subscription because of our material breach of the agreement and we fail to remedy that breach within a reasonable period after being notified, you may be entitled to a pro-rata refund of any prepaid but unused subscription fees.
• Cancellation by Us for Convenience: If we terminate your subscription for our own convenience (not due to your breach), we will provide a pro-rata refund of prepaid fees for the remaining unused term.

In all other cases, including where you voluntarily cancel your subscription, no refund or credit will be issued.

Evaluation and Trial Period

We provide a free 14-day trial for ExSign for Microsoft 365, allowing you to evaluate the Service before purchasing a subscription. We strongly encourage all prospective customers to use this trial to ensure the Service meets their requirements.

Because the Services are not bespoke or customized for individual customers, we do not offer refunds if you decide after purchase that:

• The Services do not meet your expectations or requirements.
• The Services are no longer needed; or
• You did not use the trial period to assess suitability before purchasing.

Nature of the Service

ExSign for Microsoft 365 is a cloud-based software service provided "as is" and not tailored to individual business needs. While we aim to deliver a high-quality, reliable service, we do not warrant that the Service will meet every specific customer requirement or always be error-free.